Frequently Asked Questions
Frequently Asked Questions
Clear answers before you order — what is included, how necklace-only pieces work, how mystery styles are chosen, how LuckyScoop is unlocked, and what to expect after checkout.
If you found RareLucky through a video, this page answers the questions most customers ask before placing an order.
Before You Order
What exactly will I receive?
Each product page lists what is included in that specific order.
Enamel Locket Gift Sets include 1 openable enamel locket necklace, 4 Mystery Mini Bags, a LuckyScoop lucky-number surprise, and gift-ready packaging.
Enamel Locket Necklaces are necklace-only products. They include 1 openable enamel locket necklace. Mystery Mini Bags are not included.
Mystery Mini Bag orders include the number of mini bags you selected. Qualifying orders may also include LuckyScoop.
S925 Sterling Silver jewelry and RareLucky Atelier products include the jewelry pieces and details listed on their own product pages.
What is the difference between Enamel Locket Gift Sets and Enamel Locket Necklaces?
Enamel Locket Gift Sets are made for the full RareLucky surprise-box experience.
They include 1 enamel locket necklace, 4 Mystery Mini Bags, LuckyScoop, and gift-ready packaging.
Enamel Locket Necklaces are sold as necklace-only pieces. They are a better choice if you love the locket design itself and do not need the Mystery Mini Bags.
I saw a RareLucky video. Will my order look exactly the same?
RareLucky videos show real examples of our products, packaging, and surprise moments.
If the product includes mystery items, the exact mini bag styles, colors, or details may vary. Your order will follow the product page and the options you select at checkout.
If you order a necklace-only product, your order will include the enamel locket necklace only, without Mystery Mini Bags.
Why is RareLucky priced higher than ordinary mini bags or simple accessories?
RareLucky focuses on the full feeling of the product, not just one small item.
Depending on the product, your order may include openable enamel locket jewelry, handmade Mystery Mini Bags, LuckyScoop, S925 Sterling Silver jewelry, gift-ready packaging, careful packing, and a more thoughtful unboxing experience.
We do not position RareLucky as a low-cost random accessory. We want each order to feel more refined, more personal, and more worth keeping.
Is RareLucky only for gifts?
No. RareLucky can be a gift, but many customers also buy it for themselves.
It is suitable for birthdays, anniversaries, friendship gifts, thank-you moments, or simply as a small personal treat.
Enamel Locket Necklaces
What is an Enamel Locket Necklace?
It is an openable enamel locket necklace with 18K gold-plated details and hand-painted enamel.
The locket opens and closes like a tiny jewelry charm, giving it a playful, personal, and collectible feeling.
Do necklace-only products include Mystery Mini Bags?
No. Enamel Locket Necklaces are sold as necklace-only pieces.
Mystery Mini Bags are not included unless they are clearly added to your order or included in the specific product you selected.
What are the materials and chain length?
RareLucky enamel locket necklaces are usually made with 18K gold-plated brass and finished with hand-painted enamel details.
The necklace chain is approximately 68 cm / 26.8 in.
Pendant size and shape may vary by design. Please check the product photos for the specific locket style.
Are Enamel Locket Necklaces gift-ready?
Yes. Each necklace is packed in RareLucky gift-ready packaging.
It is suitable as a thoughtful little gift, or as a small personal piece to wear, collect, and keep.
Mystery Mini Bags
What are Mystery Mini Bags?
Mystery Mini Bags are small handmade mini bags created for collecting, styling, display, and surprise-box moments.
They are not just empty fillers. Each mini bag is selected to feel cute, detailed, and worth keeping.
The exact style stays a surprise unless a specific product page says otherwise.
What can I use the Mystery Mini Bags for?
RareLucky Mystery Mini Bags are small handmade mini bags that can be used in different ways.
You can hang them on a handbag as a decorative charm, display them on a desk or shelf, or use them to hold very small items such as earbuds, rings, jewelry, or tiny keepsakes.
Because each mini bag style may be slightly different, the exact space and practical use may vary by design.
Can I choose the exact mini bag style?
In most cases, no. Mystery Mini Bags are selected as a surprise.
If a product offers Lucky Color, you can choose the color direction, but the exact style, shape, and details still stay a surprise.
What does Lucky Color mean?
Lucky Color means that at least one Mystery Mini Bag in your order will match the color you selected.
It does not mean every mini bag will be that color, and it does not guarantee a specific style.
Is there anything inside each mini bag?
The main surprise is the Mystery Mini Bag itself.
Any extra small details or surprises are not guaranteed unless they are clearly listed on the product page.
Are Mystery Mini Bags children’s toys?
No. RareLucky Mystery Mini Bags are designed for adult collecting, styling, display, gifting, and surprise-box experiences.
They are not recommended for young children.
LuckyScoop
What is LuckyScoop?
LuckyScoop is a lucky-number surprise included with qualifying RareLucky orders.
It is not sold separately at the moment. It is part of the RareLucky experience and is designed to make your box feel more personal, playful, and full of anticipation.
Which orders include LuckyScoop?
LuckyScoop is included when your order qualifies in either way:
Spend $100 USD or more in one order
Or add any 3 RareLucky items in one order
Mystery Mini Bags are one of the most popular ways to unlock LuckyScoop, because they make the order feel more playful, collectible, and full of surprise.
When your order qualifies, the LuckyScoop lucky-number surprise will be packed inside your RareLucky box and shipped with your order at no extra fee.
Do I need to buy Mystery Mini Bags to unlock LuckyScoop?
No. Mystery Mini Bags are a favorite way to unlock it, but they are not the only way.
You can unlock LuckyScoop by spending $100 USD or more in one order, or by adding any 3 RareLucky items in one order.
Qualifying items can include Enamel Locket Gift Sets, Enamel Locket Necklaces, Mystery Mini Bags, S925 Sterling Silver jewelry, or RareLucky Atelier pieces.
Can I buy LuckyScoop separately?
Not at the moment. LuckyScoop is only included with qualifying RareLucky orders.
Does LuckyScoop always include a video?
No. LuckyScoop is a lucky-number surprise, not a guaranteed video.
Custom RareLucky packing videos are a separate experience for orders of $300 USD or more.
Jewelry Materials & Care
What materials are used in RareLucky jewelry?
Materials vary by product, and the exact details are listed on each product page.
RareLucky S925 jewelry uses 925 sterling silver as the core material. Some designs may include gold plating, zircon, pearls, enamel, or other decorative details.
Enamel locket necklaces are usually made with 18K gold-plated brass and finished with hand-painted enamel details.
Mystery Mini Bags are handmade mini bags, usually made with PU leather or leather-like materials depending on the design.
What does S925 mean?
S925 means 925 sterling silver, a silver material commonly used in jewelry.
Some RareLucky S925 designs may also include gold plating, zircon, pearls, enamel, or other decorative details depending on the style.
Please check the product page for the exact material details of each design.
Why do natural pearls look slightly different?
Natural pearls may have slight differences in shape, size, texture, and surface markings.
These natural variations are part of the organic beauty of real pearls, not flaws.
How should I care for my jewelry?
Avoid contact with water, perfume, alcohol, sweat, cosmetics, and cleaning products whenever possible.
Store jewelry separately in a soft pouch or jewelry box when not wearing it.
For adjustable open rings, adjust gently and avoid repeated forceful bending.
S925 Jewelry & RareLucky Box
Can I create my own RareLucky Box with S925 jewelry?
Yes. You can choose an S925 jewelry piece and add Mystery Mini Bags or other RareLucky items to create your own RareLucky Box.
LuckyScoop is unlocked when your order reaches $100 USD or more, or when you add any 3 RareLucky items in one order.
This gives you more freedom to choose what you love, instead of being limited to one fixed set.
How will RareLucky S925 jewelry be categorized?
RareLucky S925 jewelry is not organized only by rings, necklaces, bracelets, and earrings.
We prefer to organize S925 designs by meaning and style, such as Lucky Symbols, Celestial, Nature Inspired, Minimalist Geometry, Personalized, and Vintage & Culture.
Because to RareLucky, a piece of jewelry is not just a product category. It can also represent a meaning, a mood, the attitude you want to express when you wear it, or a personal sense of luck.
Are RareLucky S925 rings adjustable?
Yes. RareLucky S925 rings are mainly adjustable open rings.
They are more flexible than traditional fixed-size rings and suitable for most sizes. Please adjust gently and avoid repeated forceful bending to protect the shape and finish.
Custom Video Experience
When can I get a custom RareLucky packing video?
For orders of $300 USD or more, we can create a Custom RareLucky Video Experience.
You can choose the name used in the video and share a short message you would like us to include.
Will my custom video be public?
The video will be sent to you first.
We will only share it on RareLucky social media channels if you ask us to or give us clear permission.
We will never show private order details such as your full address, phone number, email address, or private order information.
Shipping, Payment & Order Help
How long does shipping take?
Most orders are processed within 1–3 business days.
Estimated delivery is usually 7–18 business days after shipment, depending on the destination country, customs, holidays, weather, flights, and local delivery conditions.
Do you offer free shipping?
Orders of $59 USD or more normally qualify for free shipping.
Very remote areas or special shipping regions may have additional limits depending on the destination.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive tracking information so you can follow the delivery progress.
Is checkout secure?
Yes. Checkout is processed through secure payment providers available at checkout.
RareLucky does not see or store your full card details.
Will I need to pay extra taxes or duties?
RareLucky does its best to make international delivery smooth and to handle taxes or duties for most orders whenever available.
Customs rules vary by country or region. In rare cases, destination-specific customs requirements or additional fees may still apply.
Can I change my shipping address after placing an order?
If your order has not shipped yet, please contact us as soon as possible at Hello@rarelucky.com.
Once an order has shipped, address changes may be limited by the carrier and cannot always be guaranteed.
What should I do if there is a problem with my order?
Please email us at Hello@rarelucky.com with your order number and a short explanation of the issue.
If possible, please include photos. We will review your message carefully and do our best to help.